F A Q s
Class & Technical Qs
What happens after I register/pay?
The answer may depend on the class or program, but it usually works like this...
Once you purchase a course, you should receive an email receipt from the payment processor (either Gumroad, Paypal or eJunkie), and a confirmation email from Hali Karla Arts, with class access instructions. This can sometimes take up to 20 minutes.
If you are having trouble finding your confirmation email, please check your spam and junk folders - as well as your promotions, social or update tabs if you use a gmail account.
I also recommend putting these two email addresses in your address contacts, so that you do not miss any future class emails or updates: email@example.com and firstname.lastname@example.org
Please note: If class has not begun yet, you will receive your confirmation receipt for your payment, and can expect an email from Hali Karla Arts when the class begins, if not sooner.
I'm having trouble watching the videos. Can you help?
Here’s some information that may help you make sure you’re set up to watch the videos as best as possible:
Each video is hosted on the Vimeo site.
To find a Vimeo app that is compatible with your mobile device, CLICK HERE.
The videos are best supported in the most up-to-date version of the following browsers: Chrome, Safari, Firefox & Internet Explorer.
Most of the videos will require a fast and reliable internet connection for an optimal experience. If you are working with a slower internet, it can take longer for them to upload. Try hitting play, waiting for the video to begin, then pausing it for 5-10 minutes and hitting play again.
If you encounter technical problems with the videos, please GO HERE to search for help that will be specific to your unique set of circumstances and devices.
I lost my class password
Your class access instructions and password were emailed to you when you registered - hopefully you saved that email or password somewhere for moments just like this. Just find that email and you will be all set.
If not, though, no worries. Been there. Please send your full name, the email address you used to pay for the class, and the name of the class you are trying to access - via my contact form.
NOTE: If you are in IN THE STARS 2018, you will need to go to the class login, and click on 'forgot password' in the login box. Teachable handles all your account info, and I cannot help with lost passwords from my end of things.
What supplies do you use?
I use an assortment, depending on my mood and what's available - from basic craft supplies to professional paints and brushes.
*Check back soon for an updated link to some of my favs
Do you teach in-person workshops or events?
I have - in the past.
I plan to offer more in the future.
The best way to be updated about in-person workshops, classes and retreats is to join my mailing list.
Do you offer birth chart readings?
Yes! Right now I am offering readings to participants in IN THE STARS first, and then, as additional spots become available, I will offer them to my mailing list subscribers next.
Will you be part of my interview series, free offering, or teach in my collaborative workshop, etc?
Possibly! Thanks for thinking of me. I love being part of creative collaborative projects when our interests, mission and values align - and when I am able and have the space in my schedule and commitments. Send me an email with all the details to help me make an informed decision: hello (at) halikarla.com